ParaDocs Inc
PROJECT DURATION
2 Weeks
YEAR
2024
LOCATION
Houston, TX
GOAL
Making documentation feel lighter and more encouraging without compromising accuracy was the aim. Relay was designed to decrease repetitious typing, assist doctors in creating clear, editable encounter notes during or right after a visit, and integrate seamlessly with their current workflow.
RESPONSIBILITIES
Task breakdown and workflow mapping for clinical documentation,
Interactive prototypes, wireframes, and user flows,
Gathering usability input and synthesizing insights,
UI improvement prioritized speed, clarity, and confidence in AI results,
Engineering and cross-functional cooperation to create ship designs.
USER RESEARCH
I concentrated on comprehending how documentation fits into actual clinical workflows in order to develop Relay in a way that genuinely aids doctors. The study examined how physicians manage listening, thinking, and documenting information during hectic patient encounters rather than approaching documentation as a distinct duty. Finding the points of friction and figuring out how AI support could lessen effort without interfering with caring was the aim.
PAIN POINTS
According to research, paperwork constantly interferes with patient treatment and causes mental stress all day long.
1. Load of Documentation:
While actively interacting with patients, doctors are expected to take thorough and precise notes. This frequent context shift puts people under pressure and raises the possibility that details may be overlooked.
2. Friction in Workflow:
Current EHR systems rely on complicated navigation and inflexible templates. The natural flow of a patient discourse is disrupted and focus is broken while switching between fields and screens.
3. Impact After Hours:
Many doctors fill their notes after hours because it is challenging to complete documentation during visits. This prolongs the workday, increases weariness, and hastens burnout.
USER PERSONA
Name: Dr. Michael Reyes
Role: Internal Medicine Physician
Experience: 10+ years in outpatient care
Environment: High-volume clinic
Background
Michael sees a full schedule of patients every day and values clear, focused conversations during visits. Documentation often interrupts these moments, forcing him to split attention between the patient and the screen. He regularly finishes notes after hours, which adds to daily fatigue.
Goals
Stay present with patients during appointments
Finish documentation before the end of the workday
Reduce after-hours charting
Use tools that feel simple and supportive
Frustrations
Switching between multiple screens while documenting
Rushed note-taking during short visits
Completing charts late in the evening
Mental strain from remembering details after visits
Needs
Michael needs a documentation tool that works alongside him during patient visits, captures accurate notes in real time, and minimizes the work left for the end of the day.
USER JOURNEY MAP
This path map depicts a doctor's use of Relay throughout a normal patient visit, emphasizing areas where AI support might save effort and where documentation friction arises.
GOAL
Without interfering with patient care, accurately complete clinical paperwork either during or just after the visit.
Stages of the Journey
1. Begin the patient visit
While concentrating on the patient, the doctor begins the visit and is ready to record.
2. Patient Discussion
Relay records the talk in the background as the doctor listens, asks questions, and accumulates information.
3. Note Generation Based on the clinical discussion, Relay creates an organized draft of the encounter note.
4. Examine and revise
The doctor quickly amends the note, scans it, and verifies its accuracy.
5. Comprehensive Records
The doctor can proceed to the next patient without working after hours as the note has been completed and preserved.
SITEMAP
This section provides a visual map of the Relay application’s layout, illustrating how users move between different sections of the product.
LOW-FIDELITY
Here, you’ll see the initial hand-drawn sketches that formed the foundation of Relay’s design. These low-fidelity wireframes helped us quickly shape the user interface and gather early feedback.
HIGH-FIDELITY
In this section, I present the polished, high-fidelity prototypes of Relay. These designs bring the concept to life with detailed visuals and refined interactions.
Watch this video to experience a full walkthrough of the Relay project. See how users interact with the final product and how each feature comes together to create a seamless experience.
OUTCOME